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help desk services
 CICAT 's Help Desk support assists in troubleshooting connectivity issues once a circuit has been installed. The service reduces the challenges in dealing with multiple points of contact at multiple providers, and the associated diversity of escalation processes. In the event of a service outage or problem, CICAT coordinates with the telecom provider to ensure the circuit has been restored to operational capacity. Throughout the process, CICAT provides continual updates through its trouble ticket system.
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| "CICAT's LOTS database allows you to centrally troubleshoot and manage your orders, but someties you just want to pick up the phone and talk with a person, CICAT give you both. A great system back by a responsive team." - Ron Hunt
IT Manager, Wetseal |
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| "Issues will arise with network deployments and on-going management regardless of provider. CICAT takes ownership of the issue, listens to and works with the customer to resolve the problem quickly. Who and what caused the problem is not our initial concern, fixing it is. This is what separates us from our competition." - Craig Talbot VP of Sales
CICAT Networks
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