mobile device management services

In today’s expanding virtual environment, the number of remote workers has grown along with the need to increase productivity while maintaining superior customer service to clients. As a result, cellular usage has increased dramatically, resulting in overall cost increases to corporations. Many companies find it difficult to manage the ever changing service offerings, rates, equipment options and data solutions that are offered by the wireless carriers. More than ever, companies are looking to outsource these services to lower costs and better utilize staff. CICAT offers complete solutions to track, support and secure your mobile devices, providing value through reductions of costs while maximizing services.

Provisioning

CICAT will process all cellular provisioning requests for new activations, upgrades, and accessories. Ordering of these services and equipment will be done via an online portal provided by CICAT for both administrators and end users, which can require one or more levels of approval within an organization. Once approved, the request will automatically be transferred to CICAT for processing. CICAT will track all orders through completion via the official online portal. In addition to ordering, CICAT’s experienced staff will assist in the development of a cost effective company policy and service plan, as well aid in the determination of company equipment and accessory standards.

Inventory Management

Tracking inventory is a critical step in controlling expenses and providing greater user support. Inventory consists of the wireless device, accessories and most importantly the number. All of these items need to be tied to a user. Not having a complete and accurate inventory makes it difficult to identify billing discrepancies and to effectively negotiate future contracts with the cellular carriers. CICAT manages the entire inventory thru a single database which maps the cell phone service to a specific employee. If no existing inventory or management system exists, we will develop one in CICAT’s centralized database.

Billing Management

All organizations want to eliminate needless spending across. One area that is often overlooked is with cell phone usage plans and paying for terminated staff. Unfortunately, this can be complicated due to multiple plans, rates and services offered by the wireless carriers. Continual validation and optimization of wireless usage on an on-going basis is critical. With CICAT’s expertise in billing and its cutting edge management tools, we will help you to manage, optimize, and control all your wireless expenses. CICAT can provide your management team with multiple reports and recommendations to identify zero usage users and cost per user analysis.

Support Desk

CICAT provides dedicated help desk support across all domestic cellular carriers and mobile devices. Users can contact the CICAT support desk by calling via a toll free number, sending an email or logging a ticket through a web portal. Our experienced staff will work with the user to solve issues ranging from simple voicemail access to more complex Blackberry synchronization challenges.